Audiolog(tm) by Verint(R) (formerly Mercom) is a complete, open architecture system for recording, archiving, and playing back multi-media conversations. Audiolog integrates seamlessly into contact centers and public safety environments, either as a standalone recorder/playback unit, or as a dedicated server in an established network. Audiolog records interactions on PBX, ACD, trunked radio and CTI systems, using advanced technology developed by Verint’s in-house engineering to ensure compatibility and ease-of-use.

Flexible Recording and Storage Options

Audiolog Call Recording Server offers full-time, on-demand, criteria-driven or scheduled recording. A single Audiolog server can serve multiple applications within your organization. With it, communications centers have tremendous recording flexibility and connectivity, and can rest assured in a recording system specifically designed to fulfill the widest range of recording requirements while being one of the most efficient, easy-to-use and reliable solutions available.

Audiolog's open architecture also provides maximum storage flexibility, with available redundant hard drives, automatic archiving to DVD-RAM, automatic upload to Network-Attached Storage (NAS), RAID5, the EMC Centera content addressed storage solution or SAN storage, as well as Verint’s innovative Centralized Archiving Storage (CAS) configuration. Most recently, Verint has announced the release of the innovative Audiolog Virtual Media(tm) (AVM) option which allows users to store and easily retrieve calls, complete with catalog database information, to any type of third-party media selected./p>

Unparalleled Connectivity and Integration

Audiolog is designed to minimize technology expenditure and increase product serviceability. Verint supports all industry CTI standards including TAPI, TSAPI, CSTA, JTAPI, OAI and others. Verint also features tightly-coupled integration with leading trunked radio systems, efficiently recording and storing both trunked and conventional transmissions.