Privacy Policy

At WahlTek, Inc., we are committed to protecting your privacy online. Below is an overview our Privacy Policy. This will give you a summary sketch about how information is collected from you and how it is used.

Information Collected

When you shop on our site, we collect personal information from you such as your full name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password. We may also collect, or our third party ad server and content server will collect the URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit, the advertisements you clicked, and any search terms that you entered on our site.

How Information is Used

We do not sell or rent your personal information to others, unless you authorize us to do so. We use personal information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, serving advertisements, for statistical purposes and to administer our systems. We may use third parties to help us fulfil orders, to help process payments, to provide customer service, to serve site content, to serve the advertisements you see on our site, to provide financing, to book travel purchases, to conduct surveys, to help administer promotional emails, to administer warranties purchased, and to administer drawings, contests and/or third party offers. We give them access to the information needed to do their job. Sometimes that includes your personal information. Our computer system protects personal information using advanced firewall technology.

Cookies

We use cookies to help identify you when you visit our store and to customize your experience. The cookies contain randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We use an outside ad serving company to display banner advertisements on our site. As part of their service, they place a separate cookie on your computer. The ad server collects and uses your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular ad. We do not disclose your personal account information or any information about your purchases to our ad server.

Return and Store Policies

WahlTek, Inc. reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges on returned items and WahlTek, Inc. will pay the shipping charges on the replacement or exchange item(s).

• WahlTek, Inc. offers a 30 day return policy on selected items based on manufacturer return policies.
• NO returns of any type will be accepted without an RMA number. Any unauthorized returns or cancellations will be assessed a 30% restocking fee and any refunds are for in-store credit only.
• All expired and invalid RMA's will be assessed a 20% restocking fee if approved and processed.
• All non-returnable items that are approved for return are to be assessed a 30% restocking fee.
• WahlTek, Inc. DOES NOT offer price protection. Please recognize that prices are "as is" after purchase. If products are returned for a price drop issue, all other policies will and should apply.
• All products returned MUST be 100% complete and contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards, and other accessories and documentation provided by the manufacturer.
• The customer is responsible for shipping charges on returned items.
• WahlTek, Inc. strongly recommends that you fully insure your return shipment in case it is lost or damaged. For your protection, please use a carrier that can provide you with proof of delivery.
• If merchandise arrives damaged, make sure it is noted on the carrier's delivery record in order for WahlTek, Inc. to file a damage claim. Save the merchandise AND the original box and packing it arrived in. Notify WahlTek, Inc. immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. If you do not notify WahlTek, Inc. of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage and will fall under all current manufacturer restrictions. Call 1-800-995-9245 or your WahlTek, Inc. account manager to arrange for carrier inspection and a pick up of damaged merchandise.
• All freight carrier pickups that are not for damaged or defective goods will be assessed a 20% restocking charge.
• If a product is returned for credit or you cancel your order (after it has been billed), shipping and a 3% credit card convenience fee will be deducted.
• NON-DEFECTIVE returns can be accepted directly by WahlTek, Inc. within 30 days from the invoice date.
• All software licenses are non-returnable. If an RMA is generated and the license is shipped to us, you will not be credited and your package will be returned to you.
• Opened ink cartridges and toner are non-returnable. You will not be credited for return on these products. The packages will be returned to you.
• If you need to cancel an order, please call 1-800-995-9245. If you refuse a package without authorization, a 20% re-stocking fee will be assessed.
• WahlTek, Inc. does not require a signature on all packages. There are instances where UPS, FedEx or other carriers of choice will use their discretion and leave packages on porches and doorsteps. By accepting our policies, you also accept responsibility for packages left by the carrier. Tracking information is available here. You can use your tracking number to set up arrangements with these carriers if you do not want any packages left unattended.
• Jurisdiction and Venue - You agree that any legal action brought against WahlTek, Inc. shall be governed by the laws of the State of Iowa without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the WahlTek, Inc. site shall be an appropriate federal or state court located in Des Moines Iowa.
• WahlTek, Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Iowa. Each customer shall be solely responsible for all sales or other taxes on orders shipped to any other state. Please contact the sales tax office in your state for sales or use tax that you may or may not be required to submit.